Refund policy

Return & Refund Policy

Returns

We want you to love your UniqueBallet purchase. Please read our return policy carefully before placing your order.

Customized Items: All customized or made-to-measure items are final sale and cannot be returned or exchanged. If you wish to resell your item, we are happy to assist by sharing it through our social media channels to connect you with our ballet community.

Standard Size Items: We strongly recommend consulting our detailed size chart and contacting us with any sizing questions before ordering. If a standard size item does not fit, we encourage reselling through your own channels or reaching out to us — we may be able to assist with reselling via our platforms.

To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached. Returns must be requested within 7 days of the delivery date as shown by tracking.

Return shipping costs are the responsibility of the customer.

EU Customers — Right of Withdrawal: If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, except for customized or personalized items which are exempt from this right under EU consumer law. To exercise your right of withdrawal, please contact us at uniqueballet@hotmail.com.

Refunds

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

For any refund inquiries, please contact us at uniqueballet@hotmail.com and we will respond within 48 hours.

Late or Missing Refunds: If you have not received your refund after 10 business days, please first check with your bank or credit card company, as processing times may vary. If you still have not received it, contact us at uniqueballet@hotmail.com and we will investigate promptly